HCOM 214: Interpersonal COMM & Conflict

Learning interpersonal communication skills to improve every part of our lives

Managing Conflict and Power prompt #2

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After taking the quiz “How Do You Approach Conflict?”, my top ways to manage conflict are accommodation and avoidance. I wasn’t surprised by the results, but I also think that it just depends on the situation of how I would handle conflict. For example, during work I would probably use accommodation more to resolve a conflict. Being a cashier at Little Caesars, I literal find myself getting in a conflict with a customer most of the time that I go which just sucks. During these interactions most of the time I would use some sort of accommodation. For example, if a customer is getting mad because they don’t like how the pizza was cut, it was not symmetrically cut into eight slices which actually happens, I accommodate the customer by asking what can we do to to make it better or to fix the problem. Which most of the time we end up giving them some free bread, wings or another pizza. Even though that particular customer was upset for some reason he still wasn’t being rude to me but this is not the case with other customers who because maybe they’re just having a bad day or their just being an asshole.  If there being destructive I would still try to accommodate with them, but with some customers I just can’t. I have seen instances where a customer would escalate the situation that easily could have been fixed. I remember this one weekend when the store was pack because three out of the four Little Caesars were closed to get remodel. I think the waiting time for one pizza during that weekend was around an hour. Anyways, I had just gotten to work and I was a cashier for about less than thirty minutes when this one customer came out of nowhere cut everyone in the line and started screaming that he wasn’t going to wait in line and that he wanted a pizza right now. The guy was just acting crazy bangging on the table, making a scene. So, I didn’t even try to handle the situation by accommodation. I think personally it depends on the situation on how I would react.

 

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